Our watches are guaranteed for 24 months from the date of purchase. In case your watch develops a fault during this time please contact our official online store: www.klarf.com through our contact form or contact our customer service through e-mail: firstname.lastname@example.org.
The warranty on a watch relates to the movement and not other parts such as the glass, winder or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage.
Battery replacement will be charged for even during the warranty term. The case, dial, hands, crystal, watchband or other parts therefore may be replaced with substitutes if the originals are not available. KLARF has the right to replace defective watch with a different model. In the event that you wish to file for a warranty claim, please email email@example.com and provide them with the reason for your request as well as any relevant evidence that may be required.
As a customer, you have the right to return and receive a refund of any purchased products within 14 days of receiving your order. Please note that the watch must be in the exact new condition as when receiving the watch. A refund will only be granted if the product is in the same condition as it was received and still contains the protective stickers on the face and case back of the watch, as well as the plastic insert in the crown of the watch. Any returns should be done through our contact form, or you can send an email at firstname.lastname@example.org. We will send you a form to fill in and enclose with the watch when you send it back to us. You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. The buyer bears the full costs of shipping his/her order. We strongly advise any buyer who wants to return his/her order to choose for a secured shipment method. Return shipments take place at the risk of the buyer. The buyer shall return the ordered product to KLARF in the original state and packing, in accordance with the return instructions of KLARF. The buyer is responsible for the return shipment of his/her order and bears all the risks for the return shipment. KLARF advises the buyer to return a product by insured shipment and in a sealed packaging. If any packages arereturned with no damages, the buyer will receive a refund within 3-5 business days and must be aware that shipping charge will be applied. It is important that as soon as you receive your package, you check the goods / products to see if there are any damages or faults on the product, and also that you have gotten the correct product. If you receive an item that does not match the product you ordered, please contact us within 14 days. Any complaints you have shall be done through our contact form at our contact page on klarf.com, or you can send an email at email@example.com. When sending a complaint it is important that you also give us your order number. When returning a package it is important that you pack your order properly to avoid any damage on the item.
In the event that the customer receives the wrong product, KLARF will allow for an exchange of products in the same range. An exchange will only be granted if the product is in the same condition as it was received and still contains the protective stickers on the face and case back of the watch, as well as the plastic insert in the crown of the watch. If it has been longer than 14 days since receiving the product, exchanges are no longer valid. To file for an exchange please contact our support team at firstname.lastname@example.org.
KLARF has the right to replace defective goods with goods from different model.
In the event that you wish to file for an exchange or warranty claim, please email email@example.com and provide them with the reason for your request as well as any relevant evidence that may be required.