General return & refund rules:
As a customer, you have the right to return and receive a refund of any purchased products within 14 days of receiving your order. Please note that the watch must be in the exact new condition as when receiving the watch. A refund will only be granted if the product is in the same condition as it was received and still contains the protective stickers on the face and case back of the watch, as well as the plastic insert in the crown of the watch. Any returns should be done through our contact form, or you can send an email at firstname.lastname@example.org.
We will send you a form to fill in and enclose with the watch when you send it back to us. You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that, with the same payment method as the buyer made a payment (credit card or PayPal).
Return shipments take place at the risk of the buyer. The buyer shall return the ordered product to KLARF in the original state and packing, in accordance with the return instructions of KLARF. The buyer is responsible for the return shipment of his/her order and bears all the risks for the return shipment. KLARF advises the buyer to return a product by insured shipment and in a sealed packaging.
General complaint rules:
It is important that as soon as you receive your package, you check the goods / products to see if there are any damages or faults on the product, and also that you have gotten the correct product. If you receive an item that does not match the product you ordered, please contact us within 14 days. Any complaints you have shall be done through our contact form at our contact page on klarf.com, or you can send an email at email@example.com. When sending a complaint it is important that you also give us your order number. When returning a package it is important that you pack your order properly to avoid any damage on the item.
In the event that the customer receives the wrong product, KLARF will allow for an exchange of products in the same range. An exchange will only be granted if the product is in the same condition as it was received and still contains the protective stickers on the face and case back of the watch, as well as the plastic insert in the crown of the watch. If it has been longer than 14 days since receiving the product, exchanges are no longer valid. To file for an exchange please contact our support team at firstname.lastname@example.org.
KLARF has the right to replace defective goods with goods from a different model.
In the event that you wish to file an exchange or warranty claim, please email email@example.com and provide them with the reason for your request as well as any relevant evidence that may be required.