This page tells you about the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.klarf.com to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. Every time you wish to order Products, please check these Terms to ensure you understand the terms that will apply at that time. These Terms were most recently updated on the 26th October 2015. These Terms, and any Contract between us, are only in the English language.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, colours, capacities, dimensions and measurements indicated on our site have a 5% tolerance. The packaging of the Products may vary from that shown on images on our site.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
By placing an order on our website, you warrant that:
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. When you purchase Products from our Website, and you have pressed the “PLACE ORDER” button and made a payment through one of our payment methods we shall confirm your Order via email and assign you with an order number via email to confirm your purchase. This email is a confirmation that we have received it (“Order Confirmation”). The Order Confirmation will confirm the following: a description of the Products ordered; the total price of the goods. Please quote the order number in all subsequent correspondence with us. All prices for the Products include VAT unless otherwise stated.If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
As a customer, you have the right to return and receive a refund of any purchased products within 14 days of receiving your order. Please note that the watch must be in the exact new condition as when receiving the watch. A refund will only be granted if the product is in the same condition as it was received and still contains the protective stickers on the face and case back of the watch, as well as the plastic insert in the crown of the watch. Any returns should be done through our contact form, or you can send an email at email@example.com. We will send you a form to fill in and enclose with the watch when you send it back to us. You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. The buyer bears the costs of shipping his/her order. We strongly advise any buyer who wants to return his/her order to choose for a secured shipment method. Return shipments take place at the risk of the buyer. The buyer shall return the ordered product to KLARF in the original state and packing, in accordance with the return instructions of KLARF. The buyer is responsible for the return shipment of his/her order and bears all the risks for the return shipment. KLARF advises the buyer to return a product by insured shipment and in a sealed packaging. If any packages are returned with no damages, the buyer will receive a refund within 3-5 business days and must be aware that shipping charge will be applied. It is important that as soon as you receive your package, you check the goods / products to see if there are any damages or faults on the product, and also that you have gotten the correct product. If you receive an item that does not match the product you ordered, please contact us within 14 days. Any complaints you have shall be done through our contact form at our contact page on klarf.com, or you can send an email at firstname.lastname@example.org. When sending a complaint it is important that you also give us your order number. When returning a package it is important that you pack your order properly to avoid any damage on the item.
In the event that the customer receives the wrong product, KLARF will allow for an exchange of products in the same range. An exchange will only be granted if the product is in the same condition as it was received and still contains the protective stickers on the face and case back of the watch, as well as the plastic insert in the crown of the watch. If it has been longer than 14 days since receiving the product, exchanges are no longer valid. To file for an exchange please contact our support team at email@example.com.
KLARF has the right to replace defective goods with goods from different model (but within the same collection).
In the event that you wish to file for an exchange or warranty claim, please email firstname.lastname@example.org and provide them with the reason for your request as well as any relevant evidence that may be required.
Please note that KLARF provides FREE EXPRESS WORLDWIDE SHIPPING on all watches. We use international couriers such as DHL, UPS, GLS, Fed Ex and others. We strive to process all orders within 3 working days (maximum). For any shipping in Europe you will receive your order within 2-5 business days once it has been dispatched. For any shipping outside of Europe you will receive your order withing 3-7 days once it has been dispatched. This does not mean you will receive your order within 5 or 7 business days from the day you placed the order. Once your payment has been authorized and verified it can still take up to 3 days (maximum) for your order to be processed and dispatched. Once your order has been dispatched you will receive an email confirming the shipment and providing you with a tracking number. Please note the timeframe of 2-5 business days is given as a guide only and may be subject to change due to customs delays and unexpected events.
Please note that it is not possible to cancel your order after the order left our distribution center. If you decide to cancel your order please contact us as soon as possible at email@example.com to make sure that your order has not left our distribution center. You may place an Order for Products from outside the UE, but please note that your Order may be subject to import duties and taxes which are applied when the goods reach the destination. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
KLARF is liable if the goods are damaged or lost while shipped. You will have to contact our customer service within 14 days, if the goods are lost or damaged when you return the product it is you who will be liable. In any cases where you as a customer believe that the delivery is delayed so long that you do not wish to receive your order, you will have to contact our customer service within 14 days. Cancellation of the order after it has been dispatched is not possible. You will then have to wait until you receive the order and then return it.When returning a package it is important that you pack your order properly to avoid any damage on the item.
Our watches are guaranteed for 24 months from the date of purchase. In case your watch develops a fault during this time please contact our official online store: www.klarf.com through our contact form or contact our customer service through e-mail: firstname.lastname@example.org. The warranty on a watch relates to the movement and not other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage.
PLEASE NOTE THAT KLARF’S WARRANTY DOES NOT COVER THE FOLLOWING:
THE FOLLOWING REPAIRS AND REPLACEMENTS WILL BE CHARGED EVEN DURING THE WARRANTY TERM:
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
You can choose to pay via PayPal or with credit/debit card. Regarding payment with credit or debit cards, third companies (payment providers) manage all our banking transactions. KLARF does not handle any credit card numbers. Your credit or debit cards are handled securely over the internet. Your card details are sent to the bank and can under no circumstances be accessed or read by anyone else than your bank. There is no extra charge for paying with either Paypal or direct credit cards.
As soon as your order are confirmed we will send you a confirmation to your email. It is therefore important that you give us your correct email address when making a purchase or creating an account. Save this confirmation as a proof of purchase.
Orders made in someone else’s name without their consent, or otherwise results in KLARF to suffer economic damage will be reported to the police. KLARF holds the right to change prices, correct incorrect prices on all orders as well as final sales. If the price is incorrect, this may force us to cancel your purchase and refund any amount paid as soon as possible. This can be done at any time.
It is important that as soon as you receive your package, you check the goods / products to see if there are any damages or faults on the product, and also that you have gotten the correct product. If you receive an item that it does not match the product you ordered, please contact us within 14 days. Any complaints you have shall be done through our contact form at our contact page on KLARF, or you can send an email at email@example.com. When sending a complaint it is important that you also give us your order number. When returning a package it is important that you pack your order properly to avoid any damage on the item. KLARF has the right to replace defective goods with goods from the same model.
If your package is damaged it is important that you contact your local courier within 7 days, and contact us within 14 days of receipt.
KLARF’s responsibility for errors in connection to delivery is limited to existing conditions of sale. KLARF bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
KLARF shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by KLARF. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of KLARF.
All attempts at fraud reported to the police and KLARF reserves the right to cancel the purchase if any suspicion is raised.
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Prices for our products are subject to change without notice. KLARF holds the right to change prices, involve additional cost and change the product information such as pictures and offers without notice. We reserve the right for any errors displayed on the page and we can’t guarantee that all pictures are accurately reflect the true appearance of the products. All products remain KLARF property until full payment is done. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Terms and Conditions applies where US or other applicable law do not provide conditions that are in conflict with them. US law applies to all agreements and legal relationships between KLARF and the buyer, regardless the country from which the buyer places an order and regardless the country to which the order will be shipped.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.