Our watches are guaranteed for 24 months from the date of purchase. In case your watch develops a fault during this time please contact our official online store: www.klarf.com through our contact form or contact our customer service through e-mail: firstname.lastname@example.org.
The warranty on a watch relates to the movement and not other parts such as the glass, winder or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage.
Battery replacement will be charged for even during the warranty term. The case, dial, hands, crystal, watchband or other parts therefore may be replaced with substitutes if the originals are not available. KLARF has the right to replace defective watch with a different model. In the event that you wish to file for a warranty claim, please email email@example.com and provide them with the reason for your request as well as any relevant evidence that may be required.
General complaint /warranty rules:
General return & refund rules:
As a customer, you have the right to return and receive a refund of any purchased products within 14 days of receiving your order. Please note that the watch must be in the exact new condition as when receiving the watch. A refund will only be granted if the product is in the same condition as it was received and still contains the protective stickers on the face and case back of the watch, as well as the plastic insert in the crown of the watch. Any returns should be done through our contact form, or you can send an email at firstname.lastname@example.org.
We will send you a form to fill in and enclose with the watch when you send it back to us. You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that, with the same payment method as the buyer made a payment (credit card or PayPal).
Return shipments take place at the risk of the buyer. The buyer shall return the ordered product to KLARF in the original state and packing, in accordance with the return instructions of KLARF. The buyer is responsible for the return shipment of his/her order and bears all the risks for the return shipment. KLARF advises the buyer to return a product by insured shipment and in a sealed packaging.